Email United Way Alberta Northwest:

For the most accurate and up to date information on COVID-19, refer to health officials:

Get up-to-date information on COVID-19
Take Self-Assessment.  Get COVID-19 Information

For Information on Financial Aid/Assistance:

Employment Insurance (EI) Sickness Benefit
Employment Insurance (EI) 
COVID-19 Emergency Loan Program for Canadians Abroad
Emergency Care Benefit
Emergency Support Benefit
Canada Child Benefit
Emergency Isolation Support

For more community resources

and support services, visit or call:

text “COVID19Hope” to 393939 - an AHS Service service which will send you daily text messages on how to focus on healthy thinking or actions to help you manage their mood

The Canada Emergency Response Benefit will provide a taxable benefit of $2,000 a month for up to 4 months to:

  • workers who must stop working due to COVID-19 and do not have access to paid leave or other income support.

  • workers who are sick, quarantined, or taking care of someone who is sick with COVID-19.

  • working parents who must stay home without pay to care for children that are sick or need additional care because of school and daycare closures.

  • workers who still have their employment but are not being paid because there is currently not sufficient work and their employer has asked them not to come to work.

  • wage earners and self-employed individuals, including contract workers, who would not otherwise be eligible for Employment Insurance.

Important information for workers who have lost their jobs or are unable to work:

  • Workers should continue to apply for Employment Insurance benefits.

  • Individuals who have already applied for Employment Insurance will be automatically enrolled for the Canada Emergency Response Benefit.

  • The Canada Emergency Response Benefit will be accessible through a secure web portal starting in early April. Applicants will also be able to apply via an automated telephone line or via a toll-free number.

  • Visit the Canada Revenue Agency website for additional information on how the Canada Emergency Response Benefit will help workers.

Service Canada can help!

Employment Insurance and Pension applications can be made ONLINE 


If you require assistance with one of Service Canada's critical services and benefits you can complete a service request form at:

Once the service request is submitted, a Service Canada representative will contact you within 2 business days at the phone number indicated on your service request.


If you are experiencing an emergency, call:

911    (Police, Fire, Ambulance)

Shannon Marchand (Deputy Minister, Community and Social Services) has provided an update on the COVID-19 situation in Alberta. Please see her message below:


“The Alberta government continues to support Albertans during this unprecedented global public health emergency.  


Premier Kenney announced a temporary program for working adult Albertans who must self-isolate because they meet the Government of Alberta’s published criteria for self-isolation. This program also includes people who are the sole caregiver for a dependent who must self-isolate because they meet the public health criteria, and who will not have another source of pay or compensation while they are self-isolated. That money will be available starting next week to help them make ends meet until federal supports start on April 1. An online application will be made available on


Albertans can defer their electricity and natural gas utility payments for residential, farm and small commercial customers for 90 days.


Post-secondary students will have a six-month, interest-free holiday on student loan payments.


ATB Financial and Alberta credit unions are offering deferrals on loans and mortgages to customers affected by COVID-19.


Government will not collect corporate income taxes until this August 31.


The news release at has more detail.


This announcement is important information for your stakeholders as well. I ask for your help in sharing it with them. You will receive materials to share in the coming days.


You bring incredible empathy, flexibility and concern to today’s new reality. Government brings its commitment and resources. Albertans bring their legendary resilience. Together we will help students, workers and everyone get through this dark time and emerge stronger than ever.”